Your Account · Your Choice

Request account deletion

For DeliveryHUB customers, riders and drivers. You do not need to sign in or have the app installed to send a request.

Verify it's your account

Use the email address or international phone number registered to the account. We send a one-time code to that contact before creating a deletion request.

For phone numbers, include the country code. Never enter your password or send identity documents here.

What happens next?

  1. Verify your contact. The code expires after 10 minutes. Requesting a code does not delete or disable an account.
  2. Receive a reference. After confirmation, our support team receives your request. Keep the reference to follow up.
  3. Review and processing. We review outstanding deliveries, balances and disputes, explain any necessary retained records, and notify you when processing is complete.

No access to your registered contact?

Email help@deliveryhub.tech with your account type and registered email or phone number. We will arrange ownership verification. Do not include passwords, codes or identity documents in the initial email.

Signing in, making a payment or clearing an app installation is not required to submit a request. Uninstalling the app does not delete your account.

Data removal and retention

Deletion processing covers your account profile, saved preferences and addresses, authentication credentials, device notification tokens and other personal information no longer needed to provide the service.

DeliveryHUB's requested retention period for necessary financial, tax and dispute records is 90 days following completed account deletion. Some records may need to be retained longer where applicable law or an unresolved legal obligation requires it; we will explain exceptions when processing your request. Other participants' records are not automatically erased by your request.

A verification code or request reference is not proof that all data has already been deleted. Our team will confirm completion and explain any retained data. To withdraw a request before completion, contact support with your reference; completed deletion cannot be undone.

Read the privacy policy →